In addition to reaching out to 211 by phone, text, email, chat and social media, you can connect to a Resource Navigator in-person at the following locations:
Lancaster Public Library
151 North Queen Street, Lancaster, PA
Hours: Monday, Wednesday, Thursday, 9:00am to 5:00pm
SACA-Pershing
545 Pershing Avenue, Lancaster, PA
Hours: Monday, Wednesday, Friday, 8:00am to 5:00pm
SACA-West
57 Laurel Street, Lancaster, PA
Hours: Tuesday & Friday, 8:00am-5:00pm
Please note that these walk-in hours are not available on federal holidays and are subject to change.
Where To Call Guide
For more than 40 years, our Where To Call When You Need Help booklet has been distributed across Lancaster County. This publication, updated every two years, lists health and human resources and services at your fingertips.
Printed copies are currently unavailable at this time (check back the Fall of 2026), but you can download and print your own by clicking here.
Printed Reports
211 Overall
Housing and Homelessness
History
PA 211 East is a program of United Way of Lancaster County which has long history of providing information and referral to its residents since it took over the Lancaster Information Center (LINC) back in 1989. People could reach United Way LINC by dialing 717-291-5462(LINC) until the Fall of 2011, when we introduced the simplified 2-1-1 number. The original 10-digit dialing code for LINC still routes to our Resources Navigators 7 days a week, 365 days a year.
Lancaster County residents can connect to resources including (but not limited to): Utilities, Employment, Education, Child Care, Rental Assistance and more. In addition, 211 is a contracted screening partner for the Lancaster County Office for the Coalition for those experiencing homelessness.
